Housekeeping did a great job refreshing things daily. It even had two full bathrooms, two living rooms and a large patio. We had a Presidential Suite in building 4B (pictures attached). Every staff member is very friendly and greets each guest they pass as they are walking. The Legends Club pools sat empty every day, and I would not have paid for Rock Royalty suites if we knew there was no longer a Rock Royalty pool. This resort appears to have removed their Rock Royalty pool in favor of having another Legends Club pool, which was disappointing. He was so responsive anytime we messaged him on WhatsApp. He helped us plan an amazing day on a private yacht it is something we will always remember. Sonny in the Vacation Planners department was so helpful. Carlos and Elvido were fantastic at helping make dinner reservations, reserve pool chairs and beach chairs, and to keep us updated on what was happening every day. We had a personal assistant / butler with our room and so did my sister who was our guest in a Rock Royalty suite. They are committed to being environmentally friendly and if you hang the towels - they leave them to be used another day.
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